Refund Policy
Effective Date: June 17, 2026
At Tulip, we believe reusable period care should feel approachable, not risky.
That’s why every Tulip purchase is backed by our 90-Day Risk-Free Guarantee.
90-Day Risk-Free Guarantee
If your Tulip menstrual cup or disc isn’t the right fit for you, contact us within 90 days of purchase and choose whichever solution works best for you:
- Full refund
- Replacement product or size
- Store credit
No stress. No pressure. No complicated process.
Our goal is to help you find a solution you love.
Wrong Size or Fit Issues
Finding the right menstrual cup or disc can sometimes take trial and error.
If your product doesn’t fit comfortably, leaks, or simply isn’t the right size for your body, contact us within 90 days and we’ll help you choose one of the following:
- A replacement size
- Store credit
- A full refund
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
You may choose:
- A replacement product
- A full refund
We may request photos to help us verify the issue and improve our products and packaging.
Order Cancellations
If your order has not yet shipped, we may be able to cancel it and provide a full refund.
Once an order has shipped, it will be covered under our 90-Day Risk-Free Guarantee.
Amazon Orders
Products purchased through Amazon are subject to Amazon’s return and refund policies.
For Amazon purchases, please initiate your return or refund request directly through Amazon.
How to Request a Refund or Replacement
Email us at:
Please include:
- Your order number
- A brief description of the issue
- Any relevant photos (if applicable)
We’ll respond as quickly as possible and help you find the solution that works best for you.
Our Promise
We know trying reusable period care for the first time can feel intimidating.
We’re committed to making the experience as easy, supportive, and risk-free as possible.